Photocopier Engineer/Field Service/IT Support/ (Kyocera Copiers)
Location: Cross Hands
Hours: Full-time, permanent
We’re looking for a skilled Photocopier Engineer to join our growing team, specialising in Kyocera copiers and MFPs. You’ll play a key role in keeping our clients’ systems running smoothly from troubleshooting and repairs, to installations and proactive support.
What you’ll be doing
- Responding to support tickets through our internal helpdesk system.
- Using remote management tools to diagnose and resolve technical issues where possible.
- Visiting customer sites to carry out maintenance, repairs, and installations.
- Installing, configuring, and networking Kyocera copier devices.
- Carrying out preventative maintenance schedules to minimise downtime.
- Maintaining accurate service records and reporting.
- Providing excellent customer service, acting as the friendly face of our business on-site.
What we’re looking for:
- Previous experience working with Kyocera copiers/MFPs (or similar devices).
- Strong technical troubleshooting skills with both hardware and software.
- Experience working with ticketing/helpdesk systems.
- Familiarity with remote monitoring/management tools.
- A full UK driving licence (field visits required).
- Excellent communication and organisational skills.
- Ability to work independently while being part of a wider support team.
What we offer:.
- Generous annual leave allowance, plus additional paid Christmas leave.
- Sick pay scheme.
- Free onsite parking.
- Staff discounts on technology and IT equipment.
- Supportive, team-focused work environment.
If you’re a motivated engineer who enjoys solving problems, working with the latest tech, and providing great customer service, we’d love to hear from you.
Job Types: Full-time, Permanent
Pay: £25,000.00-£35,000.00 per year
Benefits:
- Additional leave
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Sick pay
Ability to commute/relocate:
- Llanelli SA14 6RB: reliably commute or plan to relocate before starting work (required)
Experience:
- Information Technology: 2 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
